1. Introduction
Promtify is a multi-vendor marketplace where independent sellers list AI prompts for tools such as ChatGPT, Midjourney, DALL·E, Stable Diffusion, Runway, Sora, Claude and others. Because prompts are instantly delivered digital goods — meaning the buyer receives the full, copyable text and examples the moment payment is confirmed — refunds are handled differently from physical-goods stores. This Refund Policy explains in plain language when a refund is possible, how to request one, how long it takes, and what happens to the seller's payout while a dispute is open.
By completing a purchase on Promtify you confirm that you have read and accepted this Refund Policy along with our Buyer Policy, Seller Policy and Terms of Service. This policy applies to all single-prompt purchases, bundles and seller subscription products sold on promtify.app and its sub-domains.
2. When you are eligible for a refund
You may request a full refund within 7 days of purchase if any of the following is true:
- The prompt is materially different from the preview, description, sample output or screenshots shown on the listing.
- The prompt does not work on the AI model it was advertised for (for example, a "GPT-4 prompt" that only works on a different model and the listing never disclosed this).
- The prompt is broken, incomplete, truncated, or contains placeholders the seller forgot to fill in.
- The prompt is a clear copy of another prompt already published on Promtify or another marketplace, and our team confirms duplication.
- You were charged twice for the same item due to a technical error.
- Your account was charged without authorisation and you can demonstrate this through your card statement or bank.
Refunds are issued back to the original payment method. Where the payment method does not support a reverse credit (for example a closed wallet), we may issue store credit of equal value usable on any seller's listings.
3. When refunds will NOT be issued
To protect honest sellers from buyers who download a prompt, use it commercially and then ask for their money back, we do not issue refunds in the following situations:
- You changed your mind after viewing the full prompt text.
- You did not read the listing description, model compatibility, or usage notes before buying.
- The output you generated did not match your personal expectations even though the prompt works as described and produces results consistent with the previews.
- The AI model used (ChatGPT, Midjourney, etc.) changed its behaviour, pricing, terms, or rate limits after your purchase — that is outside the seller's control.
- You purchased a prompt for a model you do not have access to (e.g. a paid Midjourney prompt while you only use the free tier).
- You have already used the prompt commercially, posted the output publicly, or sold derivative work created from it.
- More than 7 days have passed since the purchase, except where local consumer law explicitly grants a longer window.
- You violate the Buyer Policy — for example by reselling, redistributing or relisting the prompt anywhere.
4. How to request a refund
- Talk to the seller first. Every buyer gets 30 days of in-app chat support with the seller. Most issues — wrong model, missing variables, unexpected output style — can be solved by the seller in a few messages, and a happy buyer is better than a refund for everyone involved.
- If that does not resolve it, open a dispute. Go to Dashboard → Orders → the prompt in question → "Request Refund". Explain the reason and attach screenshots of the output you received, error messages, or any other supporting evidence.
- Wait for review. The seller has 72 hours to respond. If they accept, the refund is processed immediately. If they reject or stay silent past 72 hours, the dispute is escalated automatically to the Promtify admin team.
- Admin decision. The admin team reviews the listing, the prompt content, the seller's response and your evidence, and issues a binding decision within 5 business days. Both parties are notified by email and inside the dashboard.
5. Processing time
Approved refunds are released from Promtify within 24 hours of approval. The time it then takes to show in your account depends on your payment method:
- Credit / debit cards: 5–10 business days
- UPI and Indian net-banking: 2–5 business days
- PayPal and wallet balances: usually within 24 hours
- Bank transfers / international wires: up to 14 business days
If the refund has not arrived within these windows, please contact us at support@promtify.appwith your order ID and a screenshot of your statement and we will trace the payment with the processor on your behalf.
6. Partial refunds & bundles
When you buy a prompt bundle and only some of the prompts in the bundle have a valid issue, the admin team may approve a partial refund proportional to the number of affected items. Bundles are otherwise treated as a single transaction — you cannot keep half a bundle and refund the other half on a whim. Subscription products (where applicable) are refunded for the unused portion of the current billing cycle only.
7. Impact on the seller and on payouts
When a refund request is opened, the seller's pending payout for that specific order is automatically placed on hold until the dispute is resolved. If the refund is approved, the seller's pending balance is debited and the buyer is refunded. If the refund is rejected, the hold is released and the payout proceeds on the normal schedule.
Excessive disputes against a single seller (typically more than 5% of their monthly orders) trigger a quality review. If the underlying cause is misleading previews, copied content, or refusal to support buyers, the seller's account may be suspended under the Seller Policy.
8. Chargebacks
We strongly prefer that buyers raise an in-app dispute before contacting their bank. A chargeback bypasses both the seller and Promtify and is treated by payment networks as a serious complaint. If you initiate a chargeback without first attempting a dispute, your Promtify account may be suspended pending investigation, and any related orders may be cancelled. Where a chargeback is later judged to be unjustified — for example, the prompt was delivered, worked as described and was used by the buyer — we reserve the right to collect the disputed amount plus any chargeback fees imposed on us by the payment processor.
9. Fraud, abuse and good faith
Patterns of abuse — repeated refund requests on the same seller, refund requests after long usage windows, coordinated complaints from related accounts, or refund requests on prompts that have been shared elsewhere — will be denied and may result in permanent account suspension without further refunds. Promtify also cooperates with law enforcement and payment processors in cases of suspected fraud.
10. Taxes
Where the original purchase included GST, VAT or another sales tax collected by Promtify, the tax portion is refunded together with the prompt price. Where the tax was collected by a third-party payment processor on our behalf, the refund timing for the tax portion follows that processor's own schedule, which can be slightly longer than the base refund.
11. Changes to this policy
We may update this Refund Policy from time to time to reflect new payment methods, new product types (such as prompt subscriptions or API-based prompts) or changes in applicable law. The current version is always available at promtify.app/refund-policy. Material changes are announced by email to active users at least 7 days before they take effect, and apply only to purchases made after the effective date.
12. Contact
Questions about a specific refund should be raised through the in-app dispute system so they stay attached to the order. For general policy questions you can email us at support@promtify.app and we will respond within two business days.