Refund & Seller Listing Policy

Last updated: 6 June 2026

This policy explains how refunds work on Promtify for both buyers and sellers. By listing a prompt on the marketplace, every seller agrees to the rules below. By purchasing a prompt, every buyer agrees to the rules below. Please read it carefully — by ticking the acceptance box on the prompt listing form, you confirm you have read, understood and agreed to this policy in full.

1. The product you are buying

A "prompt" on Promtify is digital content — a piece of text, a recipe, a workflow, or a media-generation instruction. Because the full prompt is revealed the moment a purchase completes, prompts are treated as non-returnable digital goods, the same way the law treats other instantly-delivered downloads (ebooks, software keys, stock images, etc.).

This means:

The buyer can immediately see, copy and use the prompt after payment.
We cannot "un-deliver" a prompt once it has been viewed.
All sales are therefore final by default.

Refunds are issued only in the limited cases listed in section 2.

2. When a buyer can request a refund

A buyer may open a refund request from their Dashboard → Purchases within 7 days of the order if any one of these is true:

The prompt does not match its description or preview on the product page (wrong model, wrong language, missing the workflow that was promised, etc.).
The prompt is broken or unusable with the AI model it claims to support (for example, references tools, plugins or model versions that don't exist).
The prompt is a duplicate of another listing the buyer already owns on Promtify.
The prompt is plagiarised from a third party or violates someone else's intellectual property and we are able to verify the claim.
A genuine technical error on our side caused the order to be charged twice, or the buyer was charged but the full prompt was never delivered.

We will not issue a refund just because:

The buyer changed their mind after reading the prompt.
The buyer "didn't like the output" they got from running it (AI output quality is non-deterministic and depends on the model, settings and inputs the buyer chose).
The buyer found the same idea elsewhere for cheaper after buying.
The buyer bought the wrong listing by mistake and has already viewed it.
The buyer simply says "I'm not satisfied" without pointing to a specific defect described above.

3. How a refund is reviewed

The buyer opens a refund request and explains, in writing, which of the reasons in section 2 applies.
The seller is notified instantly and has 72 hours to respond from their dashboard. The seller can approve the refund or dispute it with evidence (screenshots, original source files, etc.).
If the seller does not respond within 72 hours, the request escalates to the Promtify support team for a final decision.
Decisions by the Promtify support team are final.

4. What sellers must understand BEFORE listing — please read carefully

By publishing a prompt on Promtify, you (the seller) acknowledge and agree to all of the following:

4.1 Refunds reverse your earnings — in full

When a buyer is refunded for an order (whether you approved it or our team decided it), the full amount paid by the buyer is returned to them.
Your commission for that order is reversed. If we have not yet paid it out to you, it is removed from your pending balance. If we have already paid it out, it is deducted from your next payout. If your next payout is not enough to cover the deduction, a negative balance is carried forward until cleared.
The platform fee (commission) for that refunded order is also reversed — neither side keeps any money for a refunded order.
You will not receive partial earnings, "stocking fees" or "viewing fees" on a refunded order, even if the buyer used the prompt before requesting the refund. This is the cost of selling digital content and is part of the deal you accept when you list a prompt.
Refund decisions made by the Promtify support team in line with section 2 are binding on the seller. You expressly waive any right to dispute, charge back or initiate legal action against Promtify, its operators, employees or affiliates for any reversed commission or refunded order that was processed under this policy.

4.2 You are responsible for what you publish

The prompt content, preview, description, screenshots, video and tags must be truthful.
You must own all rights to the prompt. You must not upload prompts copied from another marketplace, another seller, a book, a course, a GitHub repo, or a tool's official documentation, unless that source explicitly permits resale.
You must not list prompts that generate illegal, harmful, sexual content involving minors, hateful, defamatory or otherwise unlawful output. We will remove such listings without notice and may suspend your account permanently.
You must respect the trademarks, names and likenesses of real people and brands.

4.3 Repeated refunds = action on your account

If the same listing is refunded multiple times for the reasons in section 2, or if your overall refund rate stays unusually high, we may:

Unlist the prompt automatically.
Suspend your seller account while we review.
Permanently ban the account for repeated, deliberate or fraudulent listings.

4.4 Indemnity

If a third party brings any claim against Promtify because of a prompt you published (copyright, trademark, defamation, illegality, etc.), you agree to indemnify Promtify and cover all reasonable costs (including legal fees) arising from that claim.

4.5 Pricing & commission

You set the selling price and (optionally) a flash sale price and original price on the listing form.
Promtify charges a commission on every paid order — the exact percentage is shown in real time on the listing form and on the pricing dialog when you edit a price.
The commission is calculated on the actual amount the buyer pays (i.e. the flash-sale price during a sale, otherwise the selling price).
The commission percentage may change in the future; the percentage in effect at the time the buyer pays is the one that applies.

5. How to request a refund (buyers)

Open your Dashboard → Purchases.
Find the order, click Request refund.
Pick the matching reason from section 2 and add a short explanation. Attach a screenshot if you can — it speeds the review up a lot.
You will get an email when the seller responds or when our team makes a final decision. Approved refunds are credited back to the original payment method, usually within 5–7 business days (your bank's timing applies).

6. Contact

For anything not covered above, please open a ticket from Dashboard → Support or write to support@Promtify.app.

We try to reply to every request within one business day.